FREQUENTLY ASKED QUESTIONS

NanoCoat / Nanotechnology

How do I arrange a Quote?


Just call us on : 0490 947 851 E-Mail : mike@i-restore.com.au Please provide your contact details. If your in Brisbane, then the assessment (Demo and Quote included) will generally be FREE. (Only Brisbane at this stage, If you would like to become a technician or add this service to your existing business please contact us today) If you are not, maybe get yourself a D.I.Y. Kit from our online store.




What is nanotechnology?


Nanotechnology manipulates atoms and molecules to make materials at nanoscale* and enhance their properties. In relation to our products, nanotechnology enhances their reactivity and performance. (*One nanometre is a billionth of a metre!)




What’s the difference between products & their warranties ?


With dozens of glass ‘protection’ products on the market to choose from, it’s more important than ever for you to do some thorough research BEFORE parting with your hard earned cash! DIY products and self application options generally do NOT carry a warranty. Even if they claim a period of warranty, what support will you receive from the product maker when the ‘coating’ fails, turns white or degrades? We see this almost daily, then most people contact us to remove other companies’ failed products; when the customer can’t locate or can’t get help from the initial applicator. This is the number one most important aspect to retaining your shower glass like new: if silicone is a core ingredient in the product, then it is LOW-end quality - expect a low-end life span. True, high quality nanotechnology-infused products carry a warranty if supported by the applicator, and that’s often a big IF! i-Restore uses German-engineered NanoCoat, which has been proven since 2005, and has a sound Warranty.




What is the NanoCoat warranty?


For NanoCoat applied by one of our Licensed Technicians, Waterspot has a market leading warranty and maintenance system. Up to 4 years Warranty for NEW Glass application, 2 years Warranty for a restored Glass application. Our DIY products are not covered by a warranty, as even though we provide easy to follow instructions, we can’t fully control customer preparation, application and maintenance. For other companies, expect 3 years for a new glass application, 2 years for a restored glass application. Make SURE the warranty wording is for the coating, and not just the ‘life of the glass’! We see this issue regularly - in our experience a ‘lifetime warranty’ is simply not possible, and yes, these products do break down over time. Our service and support ethos is unquestionable. We do occasionally re-apply a coating if it has failed to deliver long term benefits to our customer. Warranty periods differ from company to company. Be warned: there are applicators, and companies peddling services and making promises on the ‘life span’ of their products, that simply CAN’T be justified. Carefully research their knowledge, experience, and time in business, their written Warranty and ongoing support, maintenance, AND make SURE the Warranty covers a call-back, and re-application if and when it fails.




Do other products work as well as your Commercial Grade NanoCoat?


Not in our experience. We use a high quality, proven German-made product. Not a ‘copycat’ product, not a bulk-buy, low grade silicone based liquid, and not a Chinese or Asian-made product. We are very proud of our NanoCoat products. E.g. we put a small sticker on showers once they are coated, so that customers know how to contact us). In our experience, most other ‘competitors’ leave the owner with little or even NO information. You have been warned: use a company that has a sound track record and sound business model.




Can NanoCoat be applied to a water-stained shower?


YES, as long as the stained shower glass is DE-stained and prepared correctly first. We know we are the best at what we do, and our NanoCoat system is the most highly-regarded on the market today!




Can I do the glass restoration and NanoCoat myself?


Our NanoCoat comes in two forms. One is the full count (full strength) Commercial grade product, only applied by a Licensed Technician and therefore fully Warranted. The other is the domestic, DIY lower grade spray-on NanoCoat (with no Warranty). NB: We can only sell you the lower grade domestic NanoCoat if your area is NOT serviced by an Agency Technician. If possible, we do recommend you use the Warranted NanoCoat system and service.





i-Restore Products

Can I buy your products Online?


YES, using our secure online payment system. From the menu at the top of this websites page select SHOP, view and select the product that you wish to purchase, then follow the prompts to add your Full Name, Mobile Number, Coupon Codes (if Applicable), Shipping Address and Credit Card Details. If you live in a mobile situation (i.e. Mobile home, Caravan etc) you orders can be forward delivered.




Can I buy at Wholesale Prices?


Yes, only authorized Retail (on-selling) bulk buyers are able to purchase at Wholesale pricing. (Note: This must be set up with management prior to purchase.) Personal bottle orders may be cancelled and funds returned if ordered at Wholesale pricing. If you would like more information on how to buy i-Restore Products & Services Wholesale or add this service to your existing business please call 0490 947 851





Onsite Demo, Assessment & Quote

How do I arrange a Quote?


Just call us on : 0490 947 851 E-Mail : mike@i-restore.com.au Please provide your contact details. If your in Brisbane, then the assessment (Demo and Quote included) will generally be FREE. (Only Brisbane at this stage, If you would like to become a technician or add this service to your existing business please contact us today) If you are not, maybe get yourself a D.I.Y. Kit from our online store.





Buying Online

How can I buy at Wholesale Prices?


Only authorised Retail (on-selling) bulk buyers are able to purchase at Wholesale pricing. Personal bottle orders may be cancelled and funds returned if ordered at Wholesale pricing.




How long will Shipping/Delivery take? Do you Track & Trace?


Orders are dispatched 1-2 working days from order placement and payment date. ALL orders are tracked door to door and you will be emailed confirmation Track and Trace details on the day your order is dispatched. Please allow between 3-5 working days for guaranteed delivery and a few days more in remote/isolated addresses and destinations.




Do you offer a secure online shopping store?


Yes, i-Restore Products & Services store applies a secure shopping cart for your shoping confidence.





About Hard Water Mineral Stains & Water Spots

What causes hard water stains?


Hard water spots are caused by minerals like calcium and magnesium in your water. When a surface gets wet, the water evaporates but leaves the mineral deposits behind. Sprinklers, car washes, and showers can all cause hard water spots to form on glass.





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0490 947 851